Impound Lot

Impound Lot Hours:
Monday to Friday 7:00 am to 6:00 PM
Saturday, Sunday and Holidays Closed*
*afterhours fees apply

Email: [email protected]

Vehicle Release

To pick up your vehicle: 

  1. Proof of ownership and personal identification is required to secure the release of any vehicle. 
  2. All outstanding fees must be paid in full (no partial payments are accepted) prior to release. 
  3. Uninsured or unregistered vehicles may not be driven out of the Lot; they may be towed to private property at the owner’s expense. 
  4. Vehicle operators must provide a valid operator’s license. 
  5. Vehicles will not be released to persons under the influence of alcohol or drugs. 
  6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle. 

To have someone else pick up your vehicle for you:

  1. A letter of authorization from the rightful owner is required indicating the make, model, license plate number and the Vehicle Identification Number along with the owner’s operator’s license number. 
  2. The letter must be signed and dated by the rightful owner of the vehicle. Or use the Authority to Reclaim Vehicle Form. 
  3. In addition to the letter, the designated person will require a copy of the vehicle registration, insurance if the vehicle is to be driven out and a valid operator’s license. 
  4. In addition to the letter, the designated person will require a copy of the vehicle ownership and valid identification if the vehicle is being towed out of the Lot. 
  5. Vehicles will not be released to persons under the influence of alcohol or drugs. 
  6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle. 

To secure the release of a vehicle with dealer plates, vehicle operators must provide: 

  1. Provide a valid operator’s license. 
  2. Proof of registration and insurance for the dealer plate. 
  3. Proof that the vehicle is owned by the individual or company that owns the dealer plate e.g. bill of sale or bill of lading. 
  4. Evidence of an association with the individual or company that owns the dealer plate e.g. business card or pay stub.

To secure the release of a rental vehicle,vehicle operators must provide:

  1. Renter may be required to obtain authorization from the Rental Company stating renter is allowed to release the vehicle. 
  2. Provide a valid operator’s license. 
  3. Copy of the valid rental agreement, which must be in the name(s) of the individual(s) retrieving the vehicle. 
  4. Rental company employees retrieving rental vehicles require evidence of an association with the rental company e.g. business card or pay stub.

Release Policy with respect to Parking Infractions

If a vehicle owner interrupts the towing process while a vehicle is being prepared for transit or towing, the vehicle may be released upon payment of the Drop Charge fee listed in the current contract, providing an officer is not holding the vehicle for investigation. Prior to release, the tow truck operator shall be satisfied that the operator is the vehicle owner or has authorization to use the vehicle, that the vehicle is properly registered and that the operator is prepared to move the vehicle immediately.

If the tow truck operator has prepared the vehicle for towing and towed the vehicle completely out of the parking location (or parking stall) then a towing service has been performed and the tow truck operator is entitled to the full towing fee indicated in the towing fee schedule. 

Where disagreement occurs, the tow truck operator will contact the authorized peace officer who will mediate and resolve the dispute.

Impound Fees

Payment Information

Outstanding fees typically include towing, storage, lot move service and impound gate fee. Fees may be paid using cash, debit, Visa, MasterCard, or American Express. Current towing fees may change without notice, to confirm fees on a specific vehicle please contact the Impound Yard at (780) 467-7795. Where information provided below differs from official rates available at the lot, the official rates will apply. Storage fees will be applied to vehicles each calendar day starting with the day of arrival. The daily storage rate is $50.00 per day + GST.

Type of fees:
Seizures to the Lot Tow , Re-Tows: $120.00 per vehicle*
Dolly/Flat Deck (AWD, 4X4, MVC): Tow + $20.00 per vehicle*
Winching: Tow + 75.00*
Wait Time: Tow +1.00/min
Clean up (MVC – 1 or 2 units): $50.00 per vehicle*
Lot Moves (Boost, moving vehicle, flat tire, unlock): $100.00*
Impound Gate Fee: $150.00**
After-hours fee: $150.00

*Additional towing fees may apply in some circumstances. Other towing fees for additional clean up, hazardous material clean up, oversize vehicles, RV’s and trucks may apply.
**covers: lot monitoring 24/7/365, cameras, photos, documentation, vehicle information search, registered owner search, stolen vehicle search, data entry, police reporting, insurance company access to lot, escort other tow truck on lot, and owner escorts on lot.
*fuel surcharge (FSC) is to provide a flat rate that allows the cost of fuel cost to be incorporated into rates. By averaging the cost of transporting goods, the result is a fair, fixed fuel cost can use to account for fluctuating fuel prices. Double L Towing follows the same FSC as Alberta Motor Association (AMA), changes to rate can occur without notice.

Impound limitations for removing personal property

The owner of an impounded vehicle may claim personal property contained in the vehicle as long as the property to be claimed is not attached to the vehicle in any way. Owners or agents are allowed 5 minutes with the vehicle on each occasion that they attend to remove property. Additional time may be granted depending on customer volume. There may be times that heavy customer volume will restrict the opportunity to remove property from an impounded vehicle.

Please contact the Impound Tow Lot prior to attending to confirm the ability to remove property.

Towing Services and Tractor/Trailer CVIP and repairs

Call Now Button